Return Policy

1. Introduction

Our return policy outlines the terms and conditions for returning products purchased from Trusted Hand.

2. Eligibility for Returns

• Products must be returned within [number] days of purchase.
• Products must be in their original condition, unused, and with all original packaging.
• Products that are damaged due to misuse or negligence are not eligible for returns.

3. Return Process

1. Contact Us: Contact our customer support team at [email protected] to initiate a return.
2. Authorization: You will receive a return authorization number (RA).
3. Shipping: Ship the product back to the address provided with the RA. You are responsible for the return shipping costs.
4. Inspection: Upon receipt, we will inspect the product to ensure it meets our return eligibility criteria.

4. Refunds

• Once your return is processed and approved, we will issue a refund to your original payment method.
• Refunds may take [number] business days to process.
• Shipping charges are generally non-refundable, unless the return is due to our error.

5. Exchanges

• We may offer exchanges for products that are defective or damaged.
• Please contact our customer support team to initiate an exchange.
• If the replacement product has a different price, you will be responsible for any price difference.

6. Exceptions

• Certain products, such as perishable goods or custom-made items, may not be eligible for returns.
• Please refer to the product description for specific return restrictions.

Additional Considerations:

• Damaged or Defective Products: Outline specific procedures for handling damaged or defective products, such as providing replacement parts or repairing the item.
• Gifts: If a product was purchased as a gift, the recipient may be eligible for a return or exchange.
• Clear Communication: Ensure that the return policy is clearly communicated to customers on your website and in order confirmations.